Support

The Support Service allows you to come into direct contact with GEWISS technical officials, to obtain answers to technical questions: plant engineering, regulatory, product or design software questions.

Do you need technical advice on a project?

GEWISS experts are available to the web community to provide free technical support. The service is at your disposal both to provide you with support in the drafting of projects, and to offer advice on already structured projects.

Ask for a consultation Ask for a consultation

Open a new ticket

Within the dedicated portal, you can fill out the form, specifying the type of request and its description. More information being entered will contribute to a better efficiency of the service team.

To successfully submit a ticket, you must first
log in or register for the service.

Open a new ticket Open a new ticket

Check the status of your requests

At any time you can check the status of your previously entered requests.

Consult your requests Consult your requests

Did you identify a potential security vulnerability?

Your report should contain the following information about the vulnerability:
 

  • Asset where the vulnerability can be observed (name, code, model, software version, URL, etc.) [mandatory]
  • Title of vulnerability [mandatory]
  • Description of vulnerability (this should include a summary, supporting files and possible mitigations or recommendations) [mandatory]
  • Impact (what could an attacker do?) [mandatory]
  • Steps to reproduce [mandatory]


Whenever feasible, reports should provide a benign, non-destructive proof of concept. Doing so enables faster and more accurate triage, helps prevent duplicate reports, and minimizes the potential for malicious exploitation of specific vulnerability classes, including subdomain takeovers.

Write to us Write to us

Find GEWISS

The GEWISS network is extensive and always at your service. Check the updated map to find official distributors and contact authorized installers in your area. We offer a service focused on quality, reliability and support - wherever you are.