10.1 All of the PRODUCTS have the qualities necessary for the normal uses for which they are intended, as shown in the technical documentation in effect at the time of sale, which the PURCHASER declares to know and accept. In addition, the PRODUCTS are covered by warranty for their correct operation and warranty for design and manufacturing faults and/or defects for a period of 24 months from the delivery date, with the exception of normal wear and tear parts. Once this period has elapsed, the warranty becomes null and void, even if the PRODUCTS have not been put into operation for any reason.
10.2 The warranty is effective as long as the malfunctioning, faults and/or defects are not the result of: assembly or installation errors, failure to comply with or incorrect compliance with the technical specifications contained in the GEWISS catalogue or on any instruction sheets, failure to perform or incorrect maintenance, natural wear and tear, faults caused by inexperience or negligence, poor storage conditions, failure to immediately adopt measures to limit any malfunctions, overloading compared to the limits in the technical instructions, unauthorised intervention, tampering by or requested by the PURCHASER or others, a fortuitous event or force majeure.
10.3 Any complaint due to quality defects, failure to operate or faulty operation or design and manufacturing faults and/or defects of the PRODUCTS must be notified to GEWISS in writing, subject to forfeiture of the warranty: -within 8 days from delivery of the PRODUCTS in the event of clear defects; -within 8 days from discovery of the defects for defects becoming evident following delivery but within two years of the delivery.
10.4 For the complaint to be accepted, the PURCHASER is required to prove in writing the validity of the warranty, the correct storage and installation of the PRODUCT, and to supply GEWISS with adequate documentation proving the FAULTS/DEFECTS.
10.5 The warranty is limited, up to the sole discretion of GEWISS, to replacement of the defective PRODUCTS or components (both with identical or similar products) or by repairing the defective PRODUCTS or components.
10.6 Both in the case of replacement and repair of the defective PRODUCTS, the original warranty period will continue and shall not be considered renewed.
10.7 GEWISS shall not be held liable for any additional warranty obligation, including implicit, resulting from laws, whether statutory or not, in favour of the PURCHASER, including implicit warranties for non-compliance, non-saleable defects and the suitability of the PRODUCTS for a special use.