7. QUANTITY AND PACKING
7.1 The ORDERS must comply with the minimum packing quantities. In the event of ORDERS for lower quantities GEWISS reserves the right to charge the PURCHASER, subject to notification, the lump sum of 5 EUR for each line of bulk PRODUCT ORDER.
7.2 Standard packing are considered included in the sales price, while the costs for any non-standard packing, unless otherwise established between the PARTIES, shall be charged by GEWISS to the PURCHASER.
8. COMPLIANCE WITH PRODUCT STANDARDS
8.1 GEWISS guarantees that all PRODUCTS which fall under the scope of application of European Directives are in compliance with the essentials requirements set out in them, in order to be put on the market and ordered in EU Member States. Compliance with the Directives is indicated by affixing of the graphic symbol “CE“.
8.2 PRODUCTS intended exclusively for exportation to non-EU countries (where putting them on the market or commissioning them in EU Member States is forbidden) are opportunely indicated in all GEWISS illustrative/promotional material. These PRODUCTS, since they do not comply with the standards or technical specifications in effect in the European Union, shall only be supplied as long as the PURCHASER specifies in the ORDER that the country of destination is not in the EU and declares to have performed all controls on the compatibility of the safety standards in effect in the non-EU country where they will be shipped.
9. MODIFICATIONS TO PRODUCTS
9.1 The indications, measurements, drawings and photos of the PRODUCTS and related components present in GEWISS catalogues, brochures and websites, and in general all GEWISS technical and informational documentation are given as a guideline and example and are not binding in any way.
9.2 Therefore, GEWISS, at any time and with no obligation for prior notice, reserves the right to make all of the modifications that it, at its sole discretion, feels opportune for improving the PRODUCT features and performance as well as to meet its own technological and production needs.
10. QUALITY, WARRANTIES AND COMPLAINTS
10.1 All of the PRODUCTS have the qualities necessary for the normal uses for which they are intended, as shown in the technical documentation in effect at the time of sale, which the PURCHASER declares to know and accept. In addition, the PRODUCTS are covered by warranty for their correct operation and warranty for design and manufacturing faults and/or defects for a period of 24 months from the delivery date, with the exception of normal wear and tear parts. Once this period has elapsed the warranty becomes null and void, even if the PRODUCTS have not be put into operation for any reason.
10.2 The warranty is effective as long as the malfunctioning, faults and/or defects are not the result of: assembly or installation errors, failure to comply with or incorrect compliance with the technical specifications contained in the GEWISS catalogue or on any instruction sheets, failure to perform or incorrect maintenance, natural wear and tear, faults caused by inexperience or negligence, poor storage conditions, failure to immediately adopt measures to limit any malfunctions, overloading compared to the limits in the technical instruction, unauthorised intervention, tampering by or requested by the PURCHASER or others, fortuitous event or force majeure.
10.3 Any complaint due to quality defects, failure to operate or faulty operation or design and manufacturing faults and/or defects of the PRODUCTS must be notified to GEWISS in writing, subject to forfeiture of the warranty:- within 8 days from delivery of the PRODUCTS in the event of clear defects;- within 8 days from discovery of the defects for defects becoming evident following delivery but within two years from the delivery.
10.4 For the complaint to be accepted, the PURCHASER is required to prove in writing the validity of the warranty, the correct storage and installation of the PRODUCT, and to supply GEWISS with adequate documentation proving the FAULTS/DEFECTS.
10.5 The warranty is limited, up to the sole discretion of GEWISS, to replacement of the defective PRODUCTS or components (both with identical or similar products) or by repairing the defective PRODUCTS or components.
10.6 Both in the case of replacement and repair of the defective PRODUCTS the original warranty period will continue and shall not be considered renewed.
10.7 GEWISS shall not be held liable for any additional warranty obligation, including implicit, resulting from laws, whether statutory or not, in favour of the PURCHASER, including implicit warranties for non-compliance, non-saleable defects and the suitability of the PRODUCTS for a special use.