Gewiss Services & Solutions

Gewiss offers complete support for professionals during the design stages, to guarantee that the installations, systems or solutions accurately reflect customer requirements.

Design support for the execution of:

• Lighting designs
• Light fixture positioning
• Analysis of compatibility with third-party devices
• Verification and evaluation of system consumption

A series of services grouped into three packages, which guarantee the long-lasting efficiency and robustness of the system purchased by the client.

Warranty extensions: option to extend the warranty period even after purchase to ensure the complete reliability of the solutions.

Basic package: long-term contract with routine maintenance included, offering the certainty that the system is always operating efficiently.

Plus package: long-term contract with routine maintenance, spare parts and priority intervention included, offering a certainty that the system is always operating efficiently, as well as priority for intervention time slots, if required.

Gewiss provides total customer support: from supporting the design of the solution to the maintenance of the system, ensuring the performance is upheld over time.

Managed Standard: A multi-year contract that includes an initial investment in product solutions and a monthly fee for services. Gewiss guarantees the maintenance of performance levels throughout the entire contractual duration.

Managed As a Service: A multi-year contract that does not require any initial investment. It offers the possibility to benefit from a new installation through the payment of a monthly fee, with guaranteed performance levels for the entire contractual duration.

Services offered by Gewiss to its clients on request.

Extraordinary maintenance: system analysis with report issued indicating any improvements or action to be taken to avoid malfunctions.

On-site interventions: interventions aimed at resolving problems encountered with the system.

Product installation: installation work of products/systems.

Product repair: collection and repair of malfunctioning products.

Gewiss offers complete support for professionals during the design stages, to guarantee that the installations, systems or solutions accurately reflect client requirements.

Design support for:

• Verification and evaluation of the devices best adapted to the client's requirements
• Analysis of compatibility with third-party accounting platforms

A series of services grouped into three packages, which guarantee the long-lasting efficiency and robustness of the system purchased by the client.

Warranty extensions: option to extend the warranty period even after purchase to ensure the complete reliability of the solutions.

Basic package: long-term contract with routine maintenance included, offering the certainty that the system is always operating efficiently.

Plus package: long-term contract with routine maintenance, spare parts and priority intervention included, offering the certainty that the system is always operating efficiently, as well as priority for intervention time slots, if required.

Gewiss provides total customer support: from supporting the design of the solution to the maintenance of the system, ensuring the performance is upheld over time.

Managed Standard: A multi-year contract that includes an initial investment in product solutions and a monthly fee for services. Gewiss guarantees the maintenance of performance levels throughout the entire contractual duration.

Managed As a Service: A multi-year contract that does not require any initial investment. It offers the possibility to benefit from a new installation through the payment of a monthly fee, with guaranteed performance levels for the entire contractual duration.

Services offered by Gewiss to its clients on request.

Commissioning: remote or on-site configuration work necessary for device start-up.

Product repair: collection and repair of malfunctioning products.

Extraordinary maintenance: system analysis with report issued indicating any improvements or action to be taken to avoid malfunctions.

On-site interventions: interventions aimed at resolving problems encountered with the system.

Product installations: installation of products in the system.

Platform connectivity: the possibility of connecting your charging station to a proprietary portal to register and record charging.

Telephone helpline: 24/7 telephone helpline operated by qualified Gewiss personnel.

Gewiss offers complete support for professionals during the design stages, to guarantee that the installations, systems or solutions accurately reflect client requirements.

Design support  for:

• Definition of the best solutions based on customer requirements
• Analysis of compatibility with third-party devices

A series of services grouped into three packages, which guarantee the long-lasting efficiency and robustness of the system purchased by the client.

Warranty extensions: option to extend the warranty period even after purchase to ensure the complete reliability of the solutions.

Basic package: long-term contract with routine maintenance included, offering the certainty that the system is always operating efficiently.

Plus package: long-term contract with routine maintenance, spare parts and priority intervention included, offering the certainty that the system is always operating efficiently, as well as priority for intervention time slots, if required.

Services offered by Gewiss to its clients on request.

Extraordinary maintenance: system analysis with report issued indicating any improvements or actions to be taken to avoid malfunctions.

On-site interventions: interventions aimed at resolving problems encountered with the system.